Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Role Overview
Wiz is seeking an exceptional Vice President of Technical Solutions & Services to drive technical excellence and enhance customer engagement across our SaaS offerings. Reporting directly to the Senior Vice President of Customer Solutions & Experience Operations, you will lead our Technical Success, Partner Success (including Professional Services), and Renewals teams.
In this pivotal role, you will lead and scale our technical operations to ensure outstanding customer experiences and sustained value delivery. You will spearhead strategic initiatives to optimize our technical solutions, foster a culture of continuous improvement, and maintain strong cross-functional collaboration—all while delivering on our commitment to customer success. We are looking for someone who can challenge the status quo, promote constant improvement, and establish a new, forward-thinking way of engaging with our customers and partners—the "Wiz way."
Key Responsibilities
- Strategic Leadership: Lead, mentor, and scale the Technical Success, Professional Services, and Renewals teams. Develop and implement non-traditional strategies that break away from conventional post-sales models. Create unique approaches that align with Wiz’s broader objectives and deliver technical excellence in ways that differentiate us from the competition.
- Partner Success: Lead efforts to support and enable our partners by sharing Wiz’s delivery frameworks and technical expertise. Transfer our successful delivery model, empowering partners to build and expand their own service offerings while maintaining the high standards we uphold at Wiz. Innovate how we collaborate with partners to grow their services business and scale their practices effectively.
- Optimizing Technical Solution Delivery: Oversee the end-to-end technical solution delivery with a continuous improvement mindset and a future-forward approach that accelerates time to value and ensures desired security outcomes for our customers. From onboarding to post-sales support and expansions, you will continuously push the envelope in how technical services are delivered and improved, based on customer and partner feedback, industry trends, and forward-looking ideas.
- Customer-Centric and Partner-Centric Innovation: Proactively drive technical innovation, ensuring our services exceed expectations for both customers and partners. Don’t just follow best practices—create them. Use data-driven insights to refine processes and design new ways to deliver substantial value for customers and partners alike.
- Cross-Departmental Collaboration: Collaborate closely with Product, Engineering, Sales, and Partner Teams to ensure alignment and influence product development. Leverage customer and partner insights to shape product roadmaps and innovate solutions, ensuring Wiz continues to lead the market in meeting evolving customer and partner needs.
- Customer and Partner Success and Retention: Build a culture of creative problem-solving where technical solutions drive not only satisfaction and retention, but also innovation in practice growth for our partners. Collaborate with Customer Success and Partner teams to anticipate challenges and create proactive, imaginative solutions.
What You'll Bring
- Proven Leadership: 15+ years of experience in technical management roles within SaaS companies, leading and scaling Technical Success, Professional Services, and Renewals teams for SMB, mid-market, and enterprise clients. Experience developing innovative approaches to post-sales delivery and partner success is essential.
- Cultural Leadership: Demonstrated experience in building and fostering a great organizational culture with a strong customer-first mindset. Proven ability to cultivate teams that prioritize customer satisfaction, collaboration, and continuous improvement.
- Creative Problem Solving: A demonstrated ability to challenge traditional post-sales approaches, design new strategies, and implement creative, future-oriented solutions that set new standards in the industry.
- Technical Expertise: At least 5 years of experience in cloud architecture, security, post-sales engineering, or professional services delivery. Familiarity with Kubernetes, containers, cloud infrastructure, and DevOps tools is a plus.
- Industry Knowledge: Expertise in cloud security technologies such as CSPM, CWPP, CNAPP, CIEM, and vulnerability management. Strong understanding of cloud transformation trends and best practices.
- Operational Excellence: Proven experience in driving continuous improvement and innovation in technical operations, with a strong focus on data-driven decision-making, process optimization, and customer and partner outcomes.
- Collaboration and Influence: Exceptional cross-functional collaboration skills, with a proven ability to influence stakeholders and guide product development based on customer and partner feedback.
- Innovation and Agility: Ability to thrive in fast-paced environments, with a forward-looking approach to embracing cutting-edge technologies such as AI, automation, and cloud-native security.
If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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